Dear Service Team, I am writing to file a formal complaint regarding the service provided to my vehicle, a 2025 Chevrolet trax Lt ,at your dealership. I brought my vehicle in specifically because the check engine light was on. Upon picking up the car, I was charged $256, but I noticed that the vehicle was returned to me with the check engine light still illuminated on the dashboard. When I brought this to the service manager's attention, they simply cleared the error code using the scanner and told me to return if it turned back on. As expected, shortly after driving away, the check engine light turned back on. This clearly shows that the underlying issue was never properly diagnosed or repaired, despite the fee I paid. I request an immediate review of my case so that my vehicle can be properly fixed under the amount already paid, or alternatively, a full refund for a diagnostic service that failed to address the problem. I look forward to your prompt response to coordinate a solution. Sincerely,

We enjoyed our experience with the sales staff and the management. We purchased a new 2026 Tahoe.

The sales representatives was helpful in helping choose a new vehicle.also setting up the system

I would like to give a big shout-out to Khadim!!! .. for helping my friend purchase a car .. He was professional, helpful, and extremely patient answering all the questions and concerns she had. .., He made the process a great easy experience .. It’s always nice to see someone go above and beyond to help others .. I appreciate his excellent customer service and would definitely recommend him to anyone looking to purchase a vehicle .. If you’re in the market for a car, be sure to ask for him. Thank you so much K!!

I was referred to Khadim by my manager .. I’m so glad I decided to work with him! He was professional, friendly, and helpful throughout the entire car-buying process. He made sure all my questions were answered and made the experience smooth and stress-free. I truly appreciate the recommendation and the excellent customer service he provided. I would definitely recommend him to anyone looking to purchase a vehicle. If you’re looking for someone who makes the car-buying process easy and enjoyable, he’s the person to go to!

Dealership was nice! Employees were very friendly and had a water waiting for me after a test drive. They even walked me out with an umbrella when it was raining.

Came in looking for a car and ended up walking away with a dream. Josh's excellent and expedient service led me to having by far the best car purchasing experience I've ever had. Thank you Josh and thank you Beaver Chevrolet!

Rich King is top tier. He was super easy to work with. He will be who I work with in the future. From the GM to the sales department to the financial manager, this is a well run - elite level operation. I thoroughly enjoyed purchasing my new Silverado with them.

Yesterday 10/5/26 I bought a 2023 Chevy Silverado here at Beaver! First time purchasing from a car dealership honestly, it was an excellent experience. Khadim, narrowed down the cars and was very easy to work with Cristian, and Mikey were so cool and made the process as smooth as possible. Phil made all the paperwork quick and easy for me. 10/10 experience!

Beaver Chevrolet has a top notch sales team. The entire sales transaction went smoothly. Will highly recommend this dealership to family and friends.

Service and wait was great accommodations except oil change and bed cover installation shouldn't have took that long if I had an appointment. Probably the check point inspection process took the longest. Although, Vlad and myself are like family I would love to watch ESPN while I wait. Overall, great atmosphere!!! I guest I threw in some Monday morning rant during my review.

Best experience, best service & fantastic staff

I am new to the area and glad I found Beaver. Everything was communicated well and the work was completed in a timely manor.

Beaver chevrolet, always it has the best customer service the best service. I've purchased my car back in 2017 and I still have it. I only let beaver chevrolet deal with it, and i'm happy my car's still running good and that's the best dealership in jacksonville to me.